| Protect your travel plans! Because the unexpected can happen. Vacation Express strongly recommends the purchase of travel protection. You may purchase the travel protection plan when your reservation is made and you submit payment for the Vacation Express Penalty Protection Plan (PPP) or Penalty Protection Plan Plus (PPP-Plus) with your deposit payment. The plan goes into effect the date your payment is received by Vacation Express and is non-refundable and non-transferable.
To cancel a booking with PPP, please call the Vacation Express PPP hotline at 800-486-9777, ext. # 3167. Please leave your name, the booking number and a concise cancellation message. If your package includes scheduled airline tickets, you must ALSO cancel with the airline directly. Scheduled air tickets must be cancelled at least one hour prior to departure, with the airlines, or you will lose the air cost of the booking.
Listed below, please find a detailed outline of the Penalty Protection Plan (PPP) and Penalty Protection Plan Plus (PPP-Plus) and the protection you are purchasing with each . |
OPTION 1: PENALTY PROTECTION PLAN (PPP):
$49.00 per passenger for Land Only packages
$69.00 per passenger for Air/Land packages |
Section I:Provided by Vacation Express
When you purchase the Vacation Express PPP, all applicable cancellation charges (not change fees) as per this Terms and Conditions contract will be refunded in the form of Vacation Express travel certificates (PPP Voucher) as follows: 1. Charter air packages and Land Only packages will receive the cost of the package, less PPP fee on a PPP voucher – valid for one year from original departure date. 2. Bulk & Block air packages (once issued) will receive the cost of the package, less PPP and the cancellation fee (usually $150-$200) on a PPP voucher – valid for one year from original date of departure. 3. Published air packages will receive a PPP voucher for the cost of the land portion less the PPP. Clients will receive the airline ticket numbers (or paper tickets) and be advised of the ticket cost. Clients can use the cost of the airline ticket, less the airline change fee (usually $150 to $200 per ticket) to purchase a new ticket to: a. the same VE destination on same carrier, b. a different VE destination on same carrier, or c. any destination that the issuing carrier flies. If clients take option “c” they must contact the issuing airline direct for reservations. VERY IMPORTANT - Published air tickets must be used by one year from original purchase date. Any increases in the air or hotel price of rebooked vacations are the responsibility of the traveler. Travel certificates are issued in the original names of the passengers on the booking at the time of cancellation. The certificates are non-transferable and name changes will not be accepted. PPP can be repurchased when rebooking clients' vacation with the original PPP voucher. Please note that the newly purchased PPP will only offer full protection for cancellation until the original date of departure. Under no circumstances does the PPP Plan allow for a full or partial cash refund, nor is it extendible. Please note that the PPP insurance plan provides limited benefit health insurance only. It does NOT provide basic hospital, basic medical, or major medical insurance as defined by the New York State Insurance Department. |
| Section II:
Section II travel protection coverages are underwritten by Virginia Surety Company, Inc. and is provided in excess of all other valid and collectible insurance or indemnity, and shall apply only after such other benefits have been paid. Cash settlements are available on the PPP plan only after departure through insurance claim procedures as specified in the Description of Coverage pamphlet. The PPP plan is non-refundable. Refer to the Pricing Introduction page 71 of the Vacation Express brochure for more information. The penalty waiver does not apply to "no-show" or denied boarding situations nor does it cover revision fees or name changes. |
OPTION 2: PENALTY PROTECTION PLAN PLUS (PPP-Plus):
$69.00 per passenger for Land Only packages
$99.00 per passenger for Air/Land packages (not applicable for Charter or Block air) |
Section I:Provided by Vacation Express
When you purchase the Vacation Express PPP-Plus, all applicable cancellation charges (not change fees) as per this Terms and Conditions contract will be refunded via original form of payment as follows: 1. Land Only packages will receive the cost of the package less PPP-Plus fee. 2. Bulk air packages (once issued) will receive the cost of the package, less PPP-Plus and the cancellation fee (usually $150-$200) via original form of payment. 3. Published air packages will receive a refund for the cost of the land portion less PPP-Plus via original form of payment. Clients will receive the airline ticket numbers (or paper tickets) and be advised of the ticket cost. Clients can use the cost of the airline ticket, less the airline change fee (usually $150 to $200 per ticket) to purchase a new ticket to: a. the same VE destination on same carrier, b. a different VE destination on same carrier, or c. any destination that the issuing carrier flies. If clients take option “c” they must contact the issuing airline directly for reservations. VERY IMPORTANT - Published air tickets must be used by one year from original purchase date. Any increases in the air or hotel price of rebooked vacations are the responsibility of the traveler. PPP-Plus can be repurchased when rebooking clients' vacation with the original PPP-Plus voucher. Please note that the newly purchased PPP-Plus will only offer full protection for cancellation until the original date of departure. Please note that the PPP-Plus insurance plan provides limited benefit health insurance only. It does NOT provide basic hospital, basic medical, or major medical insurance as defined by the New York State Insurance Department. |
| Section II:
Section II travel protection coverages are underwritten by Virginia Surety Company, Inc. and is provided in excess of all other valid and collectible insurance or indemnity, and shall apply only after such other benefits have been paid. Cash settlements for covered reasons are available on the PPP-Plus plan only after departure through insurance claim procedures as specified in the Description of Coverage pamphlet. The penalty waiver does not apply to "no-show" or denied boarding situations nor does it cover revision fees or name changes. |
| Please Note: Information below applies to PPP and PPP-Plus plans offered. |
| Listed below is a brief description of the plan and certain terms and conditions apply, including a Pre-Existing Condition Exclusion. The Travel Protection Plan cost is non-refundable. View a full copy of the Description of Coverage or contact BerkelyCare at 1-866-842-2446 or customerservice@berkely.com for a copy of the plan. |
| Trip Interruption: |
| Reimbursement of up to $1,000.00 for missed, unused prepaid land or sea expenses plus the cost of one-way economy air transportation (or change fees on your original ticket) to return home in the event of covered illness, injury or death to yourself, a traveling companion or a covered family member. In addition, certain non-medical reasons are covered under the plan including jury duty, subpoena, quarantine, or having a home made uninhabitable by a natural disaster. |
| Trip Delay: |
| Reimburses a maximum of $300.00 ($150.00/day) for missed, prepaid land or sea expenses and/or additional meals, lodging and transportation expenses to catch up to (or return from) the trip due to delays caused by inclement weather, strike or other job action, or equipment failure of the airline. |
| Emergency Evacuation: |
| Prepays up to $15,000 for emergency medical transportation in the event of a covered illness or injury. Arrangements provided by On-Call International. |
| Medical Protection: |
| Reimburses up to $3,000 for medical expenses incurred as a result of a covered illness and/or injury while traveling. |
| Repatriation of Remains: |
| Provides up to $3,000 for expenses related to the return of your body should you die during the vacation. |
| Baggage/Personal Effects: |
| Reimburses up to $1,000 for loss, theft, or damage to your luggage and personal belongings in the event you suffer a loss while traveling. |
| Baggage Delay: |
| Reimburses up to $300 maximum ($100/day) for the purchase of necessary personal effects should the airline delay for 24 hours or more. |
| Accidental Death & Dismemberment (Air Common Carrier Only): |
| Provides up to $25,000 in the event of a covered injury to life or limb sustained while traveling in, on, boarding or deplaning an aircraft. |
| 24-Hour Worldwide Emergency Assistance: |
| Provides access to Travel Emergency Hotline and assistance services provided by On-Call International.
Please note that Section II of the Travel Protection Plan provides limited medical benefits only. It does NOT provide basic hospital, basic medical, or major medical insurance as defined by the New York State Insurance Department. Section II benefits are underwritten by Virginia Surety Company, Inc. under policy #HTP02164 and are provided in excess of all other valid and collectible insurance or indemnity, and shall apply only after such other benefits have been paid.
This plan was designed and is administered by BerkelyCare(sm), a division of Affinity Insurance Services, Inc. IN CALIFORNIA: BerkelyCare(sm) is a service mark of Aon Direct Insurance Administrators, CA Insurance License #0795465. IN ALL OTHER STATES: BerkleyCare(sm) is a division of Affinity Insurance Services, Inc. in all other states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NH and NY.
Please Note: Information regarding Section II applies to both the PPP and PPP-Plus plan options offered.
The information provided under Section II herein is a brief description of the plan. Certain terms, conditions and exclusions apply, including a Pre-Existing Condition Exclusion. Please review the Plan Description or contact BerkelyCare at 1-866-842-2446 or customerservice@berkely.com for a copy of the plan.
For NY residents only, the Section I Penalty Protection Plan (Option 1) or Penalty Protection Plan Plus (Option 2) may be purchased separately from the Vacation Express Travel Protection Plan. Contact 1-877-538-3815 for details. |
| IMPORTANT INFORMATION: |
* Vouchers are issued in the original names of the passengers on the booking at the time of cancellation.
* The certificates are non-transferable and name changes will not be accepted.
* Clients have one year from original date of travel to use the voucher toward another package to any charter destination.
* PPP can be repurchased when rebooking clients' vacation with the original PPP voucher. Please note that the newly purchased Penalty Protection Plan will only offer full protection for cancellation until the original date of departure.
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